Introduction
At ZENROTHAS, we are committed to ensuring the utmost satisfaction of our esteemed clients. This refund policy outlines the situations under which refunds may be provided and the procedures for obtaining them.
Eligibility for Refunds
Refunds will be considered under the following circumstances:
- Product defects or discrepancies with the purchased service.
- Failure to meet agreed service standards.
- Errors in billing or payments.
Refund Process
To initiate a refund request, customers should contact our support team at [email protected] within 30 days of receiving the product or service. Please provide relevant details including the order number and a description of the issue.
Our team will review the request and notify the customer of the approval or rejection of the refund. Approved refunds will be processed promptly, and a credit will be applied to the original payment method within 7 business days.
Exclusions
Certain items are non-refundable, including:
- Customized services that meet the provided specifications.
- Products or services rendered beyond the refund period.
- Digital downloads or online courses once accessed.
Contact Us
For further inquiries or assistance, please contact ZENROTHAS customer support at +1 234-567-890.